Contact Us

OBSERVE: The following contact facilities are provided by gwcasino via its official domain gwcasinos.com for players and other stakeholders in accordance with Australian (AU) interactive gambling service standards. You are required to supply accurate details when using these channels.

EXPAND: If you need assistance, feel free to reach out through our secure contact form. Provide your name, email address, and a concise but clear description of your request. In compliance with AU regulations, communications may be recorded and retained for up to seven years for regulatory, anti-money laundering, and responsible gambling oversight purposes.

REFLECT: We aim to reply to all inquiries within one business day; however, response times may vary depending on the nature of the request and applicable time zones. For urgent matters, you may use our live chat feature or, where available, call us directly. Our support team operates 24/7 to ensure your questions are addressed without undue delay, meeting AU standards for timely customer care.

Additional Contact & Legal Information

• Official Website: https://gwcasinos.com
• Authorised Representative: Lachlan Reid
• Parent Companies: Digi Markets N.V., Gophoenix Solutions Limited, Game Tech Group N.V.
• Jurisdiction: Servicing clients in Australia under applicable national and state laws.
• Important: Do not send payment information or sensitive identification documents via unsecured email. Use encrypted channels provided within your account dashboard where required.

Regional Compliance Note: If you are located in AU, you have rights under the Australian Consumer Law and interactive gambling regulations, including the right to lodge complaints with the Northern Territory Racing Commission or other applicable regulator if a dispute is not resolved within 14 days. All communications are handled in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003. By contacting us, you consent to processing your data for the purposes of resolving your query, as per our Privacy Policy.

Protective Clauses & Disclaimers

1. Accuracy of Information: You are responsible for ensuring that all details provided are true and correct. Supplying false or misleading information may result in account suspension.
2. Privacy & Data Protection: Information submitted will be processed according to AU privacy legislation and our Privacy Policy, updated for 2025.
3. Regulatory Cooperation: In the event of an investigation, your correspondence may be shared with authorised AU regulatory bodies.
4. Responsible Gambling: If your query relates to gambling harm, we may direct you to AU-based support services such as Gambling Help Online (1800 858 858).

Note: By using any contact method on gwcasinos.com, you acknowledge that you have read, understood, and agree to these terms as of 2025.