Privacy Policy

This Privacy Policy explains the principles and practices governing the collection, use, storage and disclosure of personal information by gwcasino in connection with the operation of the website gwcasinos.com. It applies to all players, account holders, and visitors who access or use our services. This policy is effective as of 1 January 2025.

Who We Are

gwcasino is operated by its corporate group including Digi Markets N.V., Gophoenix Solutions Limited, and Game Tech Group N.V. The responsible entity for data protection matters is our Data Protection Officer (DPO).

Legal Name: gwcasino (operated by the above group entities)
Registered Address: Information available upon request in compliance with AU privacy transparency requirements.
Company Registration Number & Tax Identification: Not specified in this document; available to regulators upon lawful request.
Contact (DPO): Email: [email protected]
Website: https://gwcasinos.com

What Personal Data We Collect

We may collect and process the following categories of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs):

Personal Identification Data: Full name, date of birth, residential address, email address, phone number.
Technical Data: IP address, browser type and version, device identifiers, operating system, server logs.
Payment Data: Credit/debit card details, e-wallet information, bank account numbers, transaction history.
Behavioural Data: Betting history, game interactions, click-stream data, preferences.
Cookies & Similar Technologies: Session tokens, persistent cookies, tracking pixels and scripts.

Legal Basis for Processing

Our processing of personal data is grounded in one or more of the following legal bases under Australian law:

User Consent: In circumstances where consent is required, such as marketing communications.
Contract Fulfilment: To create, maintain and operate accounts, process transactions, issue payouts.
Legitimate Interests: Including anti-fraud measures, platform analytics, service improvement where these interests are not overridden by your rights.
Compliance with Legal Obligations: Identity verification (KYC), anti-money laundering (AML) checks, reporting to regulators as required by AU laws.

Purpose of Processing

We process your personal information for the following purposes:

To provide and operate casino and betting services accessible via gwcasinos.com.
To enhance user experience and improve our product offerings.
To send marketing and promotional material (where lawful and consented).
To conduct statistical and analytical assessments of platform performance.
To detect, investigate and prevent fraudulent or unlawful activity.

Disclosure & Sharing

We may share personal data with trusted third parties under the following conditions:

Payment & Financial Partners: Banks, payment processors for transaction facilitation.
Service Providers: IT support, hosting, analytics, customer support partners.
Regulators & Law Enforcement: When required under AU law or by court order.
Affiliates & Marketing Networks: With your prior consent for promotional activities.

International Transfers

Where data is transferred outside Australia, it may be sent to countries such as the Netherlands, Curacao, Cyprus, or other jurisdictions where our group operates. We implement safeguards consistent with APP 8, including:

Standard contractual clauses ensuring equivalent privacy protection.
Due diligence on recipient jurisdiction privacy standards.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy:

Personal Identification & Transaction Data: Up to five (5) years after account closure, in accordance with AML/KYC obligations.
Marketing Data: Until you withdraw consent or object to processing.
Technical Logs: Generally 12 months unless required for investigation.

Data is securely deleted or anonymised once retention periods expire.

Your Rights

Under the Privacy Act 1988 and relevant APPs, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion where processing is no longer necessary.
Restrict processing under certain conditions.
Object to processing, especially for direct marketing.
Request data portability in a structured, commonly used format.
Withdraw consent for marketing at any time.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Session Cookies: Temporary, for authentication and security.
Persistent Cookies: Store preferences for future visits.
Third-Party Cookies: Analytics providers, advertising networks (with consent).

You can manage cookies via your browser settings or our internal consent management panel.

Data Security

We implement technical and organisational measures to safeguard data:

SSL/TLS encryption for data in transit.
Encryption of sensitive information at rest.
Role-based access control and staff confidentiality agreements.
Regular security audits and penetration testing.
Mandatory privacy and security training for all personnel.

Complaints & Contacts

For data protection inquiries or complaints:

Email our DPO at [email protected]
Submit a request via our website's secure contact form.

We will acknowledge all privacy complaints within a reasonable timeframe and in accordance with the OAIC guidelines. If unresolved, you may contact the Office of the Australian Information Commissioner.

Updates

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational reasons. Updates will be posted on gwcasinos.com and, where significant, communicated via email. The date of the latest revision will be displayed prominently.

Last revised: 1 January 2025