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Terms & Conditions

These Terms govern your relationship with the operator of gwcasino via its official website at gwcasinos.com and set out the rules for using our services. By registering with us and participating in our games, you agree to be legally bound by these Terms. Effective date: 1 January 2025.

Definitions

  • Operator: The legal entity managing and providing access to the services of gwcasino through gwcasinos.com.
  • User/Player: Any person registered on the website who participates in games or uses other services offered by the Operator.
  • Account: The registered profile in the User's name containing personal, financial, and gaming data.
  • Bet: A monetary stake placed by a Player on a specific game or event outcome.
  • Bonus: Promotional credits or features offered by the Operator under specific terms.
  • Wager: The total amount a Player bets when using bonus funds before withdrawal is permitted.
  • KYC: "Know Your Customer" verification process involving the provision of identity and address documentation.

Account Registration

  1. Age Requirement: Users must be at least 18 years old, or the legal age for gambling in their jurisdiction (whichever is higher), to register and play.
  2. Registration Process: Players must complete the online registration form, confirm their email address, and provide accurate personal information. The Operator may require KYC verification through submission of valid government-issued ID, proof of address, and payment method verification.
  3. User Obligations:
    • Provide accurate and up-to-date information at all times.
    • Keep login details confidential; Users are responsible for all activity under their account.
    • Refrain from creating multiple accounts.
  4. Verification: Failure to complete KYC may result in account suspension until requirements are met.

Betting & Gameplay Rules

  • All bets must meet the minimum and maximum limits as specified in the applicable game rules.
  • Once confirmed, bets cannot be cancelled or modified except where provided by the Operator's error-handling rules.
  • Users must act respectfully in live casino environments and chats; abusive language, fraud, or collusion is strictly prohibited.
  • The Operator reserves the right to void bets in cases of suspected unlawful behaviour.

Bonus Terms

  • Activation: Bonus offers may require an opt-in and may be subject to deposit thresholds.
  • Wagering Requirements: Bonuses typically require wagering (e.g. 35x the bonus amount) within a defined timeframe, not exceeding 30 days from crediting unless otherwise stated.
  • Restrictions: Certain games may be excluded from wagering; using low-risk bets to clear bonuses is prohibited.
  • Promotion Stacking: Combining multiple bonuses on the same deposit or game session is not permitted unless explicitly authorised.

Payments & Withdrawals

  1. Deposit Methods: Credit/debit cards, approved e-wallets, and cryptocurrencies may be accepted subject to account verification.
  2. Withdrawal Processing: Withdrawals will be processed to the same payment method used for depositing where possible. Standard processing time is 1-3 business days excluding verification delays.
  3. Limits & Fees: Minimum and maximum transaction limits apply and are displayed on the cashier page. The Operator does not charge withdrawal fees, but intermediary banks or processors may.
  4. Refunds: Refunds may be granted at the Operator's discretion in cases of bet settlement errors or technical malfunctions, subject to investigation.

Limitation of Liability

  • The Operator strives to ensure all games run fairly and outcomes are generated without bias.
  • We are not liable for losses arising from technical failures, system errors, or network interruptions beyond our control.
  • Our maximum liability to any Player shall not exceed the amount of the bet or wager in dispute.

Intellectual Property Rights

All content, software, graphics, and trademarks displayed on gwcasinos.com are the exclusive property of the Operator or its licensors. Copying, reproducing, redistributing, or creating derivative works from any material without prior written consent is prohibited.

Privacy & Data Protection

Your personal data will be processed in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and storage of your data as described therein.

Changes to Terms

We may update these Terms from time to time. Users will be notified via email and/or a site banner at least 7 days prior to changes taking effect. If you disagree with the revised Terms, you must cease use of the services before the effective date of the changes.

Termination & Suspension

  1. The Operator may suspend or close accounts for breaches of these Terms, suspected illegal activity, or by regulatory obligation.
  2. Players will be notified via their registered email of the reason for termination/suspension where legally permissible.
  3. Remaining account balances, excluding bonus funds, will be returned to the Player unless prohibited by law or regulatory directive.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Australia. Any disputes arising shall be subject to the non-exclusive jurisdiction of the courts of Australia, unless an alternative dispute resolution process such as binding arbitration is mutually agreed upon.

Contact Information

For customer support or legal correspondence, please contact us via the official website: https://gwcasinos.com. You may also use the on-site helpdesk or live chat service when available.